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Terms of service

Last Updated: March 16, 2026

Welcome to IKareDolls. These Terms of Service ("Terms") govern your access to and use of our website www.ikaredolls.com and the purchase of products from IKareDolls ("we," "our," or "us"). By accessing or using our website, you agree to be bound by these Terms.

1. Acceptance of Terms

By using this website, placing an order, or accepting delivery of our products, you agree to these Terms, our Privacy Policy, and our Return and Refund Policy. If you do not agree, please do not use our website or purchase our products.

2. Age Restriction and Eligibility

  • You must be at least 18 years of age (19+ in certain jurisdictions) to access this website or purchase our products
  • By using this website, you represent and warrant that you are of legal age
  • We reserve the right to refuse service to anyone who does not meet age requirements
  • Our products are intended solely for adult use

3. Account Registration

If you create an account:

  • You must provide accurate, current, and complete information
  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use
  • We reserve the right to suspend or terminate accounts that violate these Terms

4. Product Information and Availability

  • We strive to display product images and descriptions as accurately as possible
  • Colors and details may vary slightly due to monitor settings and photography
  • Product specifications, prices, and availability are subject to change without notice
  • We reserve the right to limit quantities or discontinue products at any time
  • All products are subject to availability and we cannot guarantee stock levels

5. Pricing and Payment

  • All prices are listed in Hong Kong Dollars (HKD) unless otherwise stated
  • Prices do not include customs duties, taxes, or import fees, which are the customer's responsibility
  • We accept payment via credit card, PayPal, and other methods displayed at checkout
  • Payment must be received before order processing and shipment
  • We reserve the right to refuse or cancel orders if pricing errors occur

6. Orders and Order Acceptance

  • Placing an order constitutes an offer to purchase
  • We reserve the right to accept or reject any order for any reason
  • Order confirmation does not guarantee acceptance; acceptance occurs upon shipment
  • We may require additional verification for fraud prevention
  • Custom or personalized orders cannot be canceled once production begins

7. Shipping and Delivery

  • We ship internationally from Hong Kong to North America and other regions
  • Shipping times are estimates and not guaranteed
  • Risk of loss and title pass to you upon delivery to the carrier
  • You are responsible for providing accurate shipping information
  • We are not responsible for delays caused by customs, weather, or carrier issues
  • All packages are shipped in discreet, unmarked packaging

8. Customs, Duties, and Taxes

  • International shipments may be subject to customs duties, taxes, and fees
  • You are responsible for all customs charges, import duties, and local taxes
  • We are not responsible for customs delays, seizures, or additional fees
  • Refusal to pay customs fees may result in package return and forfeiture of refund

9. Returns and Refunds

  • Returns are subject to our Return and Refund Policy
  • Products must be unopened and in original sealed packaging
  • Returns must be initiated within 7 days of receipt
  • Opened products cannot be returned due to hygiene and safety reasons
  • Custom or personalized products are non-returnable
  • Please refer to our complete Return and Refund Policy for details

10. Privacy and Discretion

  • All orders are processed with complete confidentiality
  • Packages are shipped in plain, unmarked packaging
  • Billing descriptors are discreet
  • We do not share customer information except as outlined in our Privacy Policy

11. Prohibited Uses

You may not use our website to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful or malicious code
  • Attempt to gain unauthorized access to our systems
  • Resell products for commercial purposes without authorization
  • Use products in any illegal manner

12. Intellectual Property

  • All content on this website (images, text, logos, designs) is owned by IKareDolls or licensed to us
  • You may not reproduce, distribute, or create derivative works without written permission
  • Product images and descriptions are protected by copyright
  • Unauthorized use may result in legal action

13. Product Use and Safety

  • Products are sold for adult use only
  • Follow all care and safety instructions provided
  • We are not liable for misuse, modification, or improper care of products
  • Discontinue use if any adverse reactions occur

14. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Products are provided "AS IS" and "AS AVAILABLE"
  • We make no warranties, express or implied, regarding product fitness for a particular purpose
  • We do not warrant that the website will be uninterrupted or error-free
  • We do not guarantee specific results from product use

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • We are not liable for indirect, incidental, consequential, or punitive damages
  • Our total liability shall not exceed the amount you paid for the product
  • We are not liable for customs issues, shipping delays, or carrier problems
  • We are not responsible for damages resulting from misuse of products

16. Indemnification

You agree to indemnify and hold harmless IKareDolls, its officers, employees, and agents from any claims, damages, or expenses arising from:

  • Your violation of these Terms
  • Your use or misuse of products
  • Your violation of any third-party rights

17. Dispute Resolution and Governing Law

  • These Terms are governed by the laws of Hong Kong
  • Any disputes shall be resolved through binding arbitration in Hong Kong
  • You waive the right to participate in class action lawsuits
  • For North American customers, local consumer protection laws may apply

18. Modifications to Terms

  • We reserve the right to modify these Terms at any time
  • Changes will be posted with an updated "Last Updated" date
  • Continued use after changes constitutes acceptance
  • Material changes will be communicated via email when possible

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and Return and Refund Policy, constitute the entire agreement between you and IKareDolls.

21. Contact Information

For questions about these Terms of Service, please contact us:

IKareDolls 625 & 639 Nathan Road, 15/F Mong Kok, KL Hong Kong

Email: zhangyunjun2022@gmail.com Website: www.ikaredolls.com

22. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.